Thursday
Manage LinkedIn conversations and team outreach in one workspace
Reply from the Inbox, send native files with your AI agent, and coordinate team access, account settings, and prospect activity.
New features
- Reply to LinkedIn conversations from the Inbox. Previously restricted to internal accounts, the Inbox is now open to eligible workspaces, with conversation history, a Needs reply filter, and contact details together. Reply from the responsible account and preview shared posts without leaving SalesTouch.
- Send files with your AI agent’s LinkedIn messages. Messages no longer have to be text-only: your agent can attach a PDF or other supported file to a direct message, a scheduled message, or the follow-up sent after an invitation is accepted. Files remain available while delivery waits, so you do not have to return and send them manually.
- Give teammates the LinkedIn access they need. Invite members, assign read or write access to specific accounts directly or through groups, and use the Analyst role for read-only access. Teams can share selected CRM contexts without giving every teammate permission to send from every account.
Improvements
- Set outreach rules separately for each LinkedIn account. Configure working hours, time zones, daily limits, and delays per account, with queued outreach replanned only for the account you update.
- Understand each prospect’s activity at a glance. Activity replaces Logs with a chronological timeline of prospect profiles, message excerpts, and plain-language actions, grouping consecutive actions for the same person.
- Find your first workflow from Setup. The Where to start step keeps ready-made workflows accessible and opens automatically when setup is complete.
Fixes
- Reset a forgotten password. Request a reset link from sign-in and choose a new password, with clear confirmation and expired-link states.
- Resume an interrupted LinkedIn connection. Retry the existing association instead of being blocked because the account is already attached.
- Keep Classic available during a Sales Navigator disconnect. Healthy Classic operations continue while affected queued work waits for its product to recover.
- Spot unread incoming messages correctly. Inbox previews use bold only when the latest message is incoming and unread, so your own replies no longer look like new incoming messages.